bi999's Privacy Policy

01 Scope of Data Collection

To manage your account on the bi999 platform, provide services, and ensure security, certain personal information needs to be collected. We collect only the information that is relevant and essential for our services.

1.1 Information Provided Directly

When you register with bi999 or use our services, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Residential address

1.2 Automatically Collected Information

The following information may be collected automatically while using the platform:

• IP address and device type
• Browser and operating system information
• Browsing history on the site and page visit duration
• Cookie and local storage data
• Login time, date, and location information

1.3 Information Received from Third Parties

For identity verification and fraud prevention, we may also collect information from approved third parties. In such cases, all relevant legal requirements are followed.

02 Purposes of Data Use

bi999 uses your collected information for specific and lawful purposes. We never use your information for unnecessary or unauthorised activities.

2.1 Service Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Tracking your progress in the VIP program
• Providing assistance through the 24/7 Bangla support team

2.2 Security and Compliance

• Identity verification and age confirmation (21+ policy)
• Preventing fraud, money laundering, and illegal activities
• Meeting applicable legal obligations
• Detecting suspicious activity to protect your account

2.3 Service Improvement

• Analysing and improving user experience
• Planning new games, features, and services
• Sending relevant promotional messages (only with consent)
• Resolving technical issues on the platform

03 Data Sharing and Third Parties

bi999 does not sell your personal information or share it with any third party for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Providers

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These organisations receive only limited access to the information required and are bound by strict confidentiality agreements.

3.2 Legal Obligations

We may be required to provide information to relevant authorities when required by a court order, regulatory directive, or legal process. In such cases, we will make every effort to notify you in advance where possible.

3.3 Game Providers

Limited data may be shared with game providers such as Pragmatic Play, Spribe, JILI, and others. This is necessary solely for the operation of games and your full identity is not disclosed.

04 Data Protection and Security

bi999 follows the highest industry standards to protect your information. Our security measures are continuously updated to keep your data secure.

4.1 Technical Protection

• SSL encryption — all data transfers are encrypted
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Data backup and disaster recovery planning
• Two-Factor Authentication support

4.2 Organisational Protection

• Staff privacy training and policies
• Minimum access policy — staff can only access information required for their role
• Data access log recording and monitoring
• Rapid incident response planning for security events

4.3 Payment Security

All financial transactions via bKash, Nagad, Rocket, and Upay are completed through each payment provider's own security systems. bi999 never stores your mobile banking PIN or password.

05 Cookie Policy

The bi999 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Cookies We Use

• Essential cookies — required for login sessions and security
• Functional cookies — to remember your preferences and settings
• Analytical cookies — to analyse platform usage
• Performance cookies — to improve site speed and functionality

5.2 Cookie Control

You can control or disable cookies by changing your browser settings. However, please note that disabling certain essential cookies may cause issues with the platform's core functionality.

06 Data Retention Period

bi999 does not retain your personal information beyond the period required. The retention period is determined based on the type of service and legal requirements.

6.1 Active Accounts

While your account is active, we retain all necessary information. Transaction records, gaming history, and account activity logs are kept on secure servers.

6.2 After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a defined period for the purposes of legal compliance and fraud prevention. Once that period ends, the information is securely deleted.

6.3 Financial Records

Records relating to financial transactions are retained for the required period in accordance with government guidelines. This information may be provided only upon request from a regulatory authority.

07 Your Rights

You have certain important rights regarding your personal information. bi999 respects these rights and supports their exercise.

7.1 Right of Access

You may request at any time to know what information we hold about you. We will provide this information within a reasonable timeframe.

7.2 Right to Correction

If any information in your account is incorrect or incomplete, you may request a correction. Our support team will assist you.

7.3 Right to Deletion

Except where legal obligations apply, you may request the deletion of specific information. However, if your account has a balance or there are ongoing transactions, fulfilling this request may be delayed.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted. Please contact our support team for this type of request.

08 Responsible Gaming and Data Protection

bi999 analyses user behavioural data as part of its responsible gaming policy. This enables us to identify potentially problematic gaming behaviour and provide the necessary support.

Information collected for this purpose is used solely for the benefit of the user and is not shared with third parties. To learn more about our responsible gaming policy, visit the Responsible Gaming page.

09 Protection of Minors' Data

bi999 is an adults-only platform and does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors.

We use an identity verification process to confirm age at the time of registration. If a minor has registered for any reason, that account will be closed immediately and all related information will be deleted.

10 Policy Changes

bi999 may update this privacy policy from time to time. For any significant changes, we will notify you via your registered mobile number or email.

The date of the updated policy will always be shown at the top of this page as the "Last Updated" date. Continuing to use the platform after a policy change will be taken as your consent to the new policy. We therefore advise you to review this policy on a regular basis.

11 Contact and Complaints

Please contact us for any questions, requests, or complaints regarding your privacy. Our dedicated team will review your matter promptly and carefully.

You can get assistance at any time through our 24/7 Bangla live chat support. For formal privacy-related requests, please contact us by email:

In your written request, please clearly state your account number and the subject matter. We will make every effort to respond within a reasonable timeframe after receiving your request.