bi999 Terms and Conditions

1. Introduction and Applicability

bi999 is a trusted online betting and casino platform in Bangladesh. These terms and conditions ("Terms") serve as a valid agreement between you and bi999 regarding all services, games, and promotions on the bi999 platform.

By registering, logging in, or using any service on bi999, you give your full consent to these terms and conditions. If you do not agree with any part of these terms, you are requested to stop using the platform immediately.

These terms and conditions are to be read together in full with bi999's Privacy Policy and Responsible Gaming Policy. Those documents form an integral part of these terms.

bi999 reserves the right to change, amend, or update these terms and conditions at any time. Continued use of the platform after any changes will be considered as your acceptance of the updated terms.

2. Account Registration and Eligibility

2.1 Age Requirement

You must be at least 21 years of age to open an account and use any service on the bi999 platform. We have a strict prohibition against minors and reserve the right to verify age at any time.

2.2 Single Account Policy

Each user may open only one account. Creating multiple accounts using the same person, household, device, IP address, or payment method is strictly prohibited. Violating this rule will result in the immediate suspension of all related accounts and balances may be forfeited.

2.3 Providing Accurate Information

You must provide true, accurate, and complete information at the time of registration. bi999 reserves the right to close an account if false or misleading information is provided. If any information needs to be changed, our support team must be notified immediately.

2.4 Account Security

It is your responsibility to keep your account password and login details completely confidential. bi999 is not responsible for unauthorized third-party access to your account. If you notice any suspicious activity, contact our support immediately.

2.5 KYC Verification

bi999 may request identity verification (KYC) documents at any time, which may include a national ID card, passport, or other government-issued identification. Failure to provide the required documents may result in withdrawal or account activity being restricted.

3. Deposit and Withdrawal Policy

3.1 Deposit Terms

The minimum deposit amount on bi999 is ৳100. We offer fast and secure transactions via bKash, Nagad, Rocket, and Upay. Deposited funds are generally credited to the account instantly.

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. A successful withdrawal generally takes 15 minutes to 2 hours to process. bi999 reserves the right to verify your identity before processing a withdrawal request.

3.3 Payment Methods

bi999 currently supports the following payment methods:

• bKash — Bangladesh's most widely used mobile banking service
• Nagad — Digital financial service by the Postal Department
• Rocket — Dutch-Bangla Bank's mobile banking service
• Upay — United Commercial Bank's digital wallet

3.4 Transaction Fraud

Any form of chargeback, fraudulent transaction, or misuse of the payment system is strictly prohibited. If such activity is detected, the account will be suspended immediately and legal action may be taken.

4. Bonus and Promotion Terms

4.1 Welcome Bonus

New members at bi999 will receive a 100% bonus on their first deposit up to ৳15,000. To receive this bonus, the first deposit must be made after registration and any active promo code (if applicable) must be entered.

4.2 General Bonus Terms

• Each bonus offer may be claimed once only, unless stated otherwise.
• There may be a maximum bet limit on bets placed using bonus funds.
• Certain games may be excluded from bonus wagering — see the details of the specific offer.
• If bonus abuse or bonus hunting is detected, the bonus will be cancelled.
• bi999 reserves the right to modify or cancel any promotion.
• Bonus balance cannot be withdrawn until wagering requirements have been completed.

4.3 Ongoing Promotions

In addition to the welcome bonus, bi999 regularly offers various promotions. Each promotion has its own terms, which are detailed on the promotions page. If the terms of any promotion are unclear, please contact us via live chat.

5. Gaming Rules

5.1 Fair Play Policy

bi999 is committed to providing a fair and transparent gaming environment. All games offered on our platform are operated using certified Random Number Generator (RNG) technology, which ensures that every result is completely random.

5.2 Prohibited Activities

The following activities are strictly prohibited on the bi999 platform:

• Playing games using any automated bot, software, or artificial intelligence.
• Intentionally exploiting any game error or bug.
• Attempting to influence game outcomes by colluding with other players.
• Attempting to hack or gain unauthorized access to the system.
• Using the platform for money laundering or illegal financial activities.

5.3 Technical Issues

If a game is left incomplete due to loss of internet connection, server issues, or other technical faults, bi999 will make a decision based on the saved logs. In such cases, bi999's decision will be considered final.

5.4 Game Provider Terms

bi999 offers games from various leading game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming. Each game provider may have its own rules and regulations, which will apply alongside bi999's terms and conditions.

6. VIP Program

bi999's VIP program has four tiers and you will have the opportunity to advance to a higher tier based on your activity. Weekly cashback is available at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback

The criteria for changing VIP tiers are determined by bi999 and may be changed at any time. bi999's decision is final regarding the awarding of cashback.

To receive VIP benefits, the account must be active and in good standing. VIP benefits will not apply to accounts that are suspended or under investigation due to rule violations.

7. Responsible Gambling

bi999 firmly believes in responsible gambling. Gambling should be a form of entertainment, not a source of income. If you feel that gambling is having a negative impact on your life, please contact us.

The following responsible gaming tools are available on our platform:

• Option to set deposit limits
• Option to set betting limits
• Option for a temporary self-break
• Option for permanent self-exclusion
• Session time limit settings

For more details, please visit our Responsible Gaming Policy page.

8. Data Protection and Privacy

bi999 gives the highest priority to the protection of your personal information. Our platform uses SSL encryption technology to keep all data exchange secure. We do not sell your personal information to third parties.

To learn more about how your information is collected, stored, and used, please read our Privacy Policy. By using the platform, you are consenting to our privacy policy.

bi999 may be required to provide necessary information for legal reasons or upon request from a regulatory authority.

9. Account Suspension and Closure

9.1 Reasons for Suspension

bi999 may temporarily suspend or permanently close an account in the following circumstances:

• Violation of any clause of these terms and conditions.
• Fraudulent or suspicious activity.
• Creating multiple accounts.
• Bonus abuse.
• Providing a false identity or information.
• Failure to complete KYC verification.
• Account remaining inactive for an extended period.

9.2 Balance Return

If an account is closed due to a breach of terms, the return of the balance will depend on the outcome of bi999's investigation. In cases of fraudulent activity, all balances may be forfeited.

9.3 Voluntary Account Closure

You may request to close your account at any time by contacting our support team. Any outstanding balance should be withdrawn before the account is closed.

10. Limitation of Liability

The bi999 platform is provided on an "as is" basis. We cannot guarantee uninterrupted or error-free service on the platform.

bi999 will not be held liable in the following circumstances:

• Loss caused by loss of internet connection or issues with the user's device.
• Delays or errors by a third-party payment provider.
• Unauthorized third-party account access.
• Unexpected technical or system failure.
• Service suspension due to legal or regulatory changes.

In any circumstances, bi999's maximum liability shall not exceed the total amount paid for the claimed service, for any reason whatsoever.

11. Changes to Terms

bi999 reserves the right to modify these terms and conditions at any time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, bi999 will attempt to notify users via email. However, it is the user's own responsibility to review the latest terms regularly.

Continued use of the platform after any changes will be considered as your acceptance of the updated terms.

12. Contact

If you have any questions or need clarification about these terms and conditions, please contact us. bi999's support team provides assistance in Bengali 24 hours a day, 7 days a week.