Answers to all your questions at bi999

bi999 currently supports four deposit methods: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for all methods is ৳100. These mobile banking options are the most convenient for fast and secure transactions.

Deposits from bKash to bi999 are nearly instant. Your account balance is usually updated within a few minutes. The process is equally fast for Nagad, Rocket, and Upay. If you run into any issues, please contact support.

The withdrawal process at bi999 is very fast — funds typically arrive in your bKash, Nagad, Rocket, or Upay account within 15 minutes to 2 hours. The minimum withdrawal amount is ৳1,000. Providing accurate details helps speed up the process.

bi999 does not charge any extra fees on deposits or withdrawals. However, mobile banking providers (bKash, Nagad, Rocket, Upay) may apply a small charge according to their own policies. That falls under the terms of the respective service and is not within bi999's control.

It may be possible to cancel a withdrawal request before processing begins. Once processing has started, cancellation is not possible. If you need to act quickly, contact our live chat support immediately and we will do our best to help.

To bet on BPL matches at bi999, log into your account and go to the cricket section. Select a match, click on the team you want to bet on, enter your stake, and confirm. You can place bets both before the match starts and during live play. Visit the cricket page to learn more about the betting rules.

RTP (Return to Player) is the average percentage of total wagers that a game pays back to players over the long term. Volatility refers to how often and how large the rewards are — high volatility means less frequent but bigger rewards, while low volatility means more frequent but smaller rewards. It is worth understanding these factors before choosing a game.

Yes. All bi999 games, including live casino, can be fully enjoyed on mobile. No separate app download is needed — just open the site in your mobile browser to access all games. The site works smoothly on both Android and iOS devices.

bi999 uses games from reputable providers such as Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. These providers' games run on RNG (Random Number Generator) technology and are regularly audited by third parties, so results are completely random and unbiased.

In addition to cricket betting and live casino, bi999 offers a large collection of slots, fishing games, arcade games (such as Aviator), lottery, and various table games. Popular games like Dino Hunter and Honor of Zuma are also available. Visit the Slots and bi999 Casino pages for more details.

New members at bi999 receive a 100% welcome bonus on their first deposit, up to ৳15,000. This means if you deposit ৳1,000, you will receive an additional ৳1,000 as a bonus. The wagering requirement for this bonus is 20x. The bonus is added automatically when you make your first deposit after creating an account.

A wagering requirement is the condition that determines how many times you must place bets before bonus funds become withdrawable. For the bi999 welcome bonus, this is 20x. This means if you receive a ৳5,000 bonus, you must complete a total of ৳100,000 in wagers before withdrawing. See the terms and conditions for full details.

bi999 has four VIP levels — Bronze, Silver, Gold, and Platinum. Bronze members receive up to 0.2% weekly cashback, Silver up to 0.4%, Gold up to 0.6%, and Platinum up to 0.8%. You can gradually move up to higher levels through regular play and enjoy more exclusive offers.

Cashback is generally calculated on a weekly basis. A fixed percentage of your total net loss for that week is returned to you, depending on your VIP level. Visit the terms and conditions page for full details on cashback amounts and applicable conditions.

Yes. bi999 offers special promotions and bonus offers during various events such as Eid, the World Cup, or the BPL season. These offers are available for a limited time. Check the promotions page regularly for the latest offers, or ask our support team.

Yes. bi999 uses the highest-grade SSL encryption technology to keep all your personal information and financial transactions secure. Your information is not shared with third parties. To learn more about our privacy practices, visit the Privacy Policy page.

Self-exclusion is a request you make yourself to pause betting activity on your account for a set period or permanently. If you feel it is becoming difficult to control your playing habits, submit this request via our live chat or email. We treat responsible gaming as a top priority.

Playing beyond your budget, placing more bets to recover losses, losing focus on family or work — these can be signs of addiction. bi999 always supports responsible gaming. If you feel you have a problem, contact our support team and visit the Responsible Gaming page for help.

The bi999 support team is available 24 hours a day, 7 days a week in Bengali via live chat. After logging into the site, click the live chat icon. To reach us by email, write to [email protected]. There is no phone or WhatsApp number — live chat and email are the only ways to get in touch.

No. bi999 is for users aged 21 and above only. Minors are strictly prohibited from opening accounts or playing. Using an account on behalf of a minor is a violation of our rules and may result in account closure. We place the highest priority on protecting minors.